About Professional Case Management
Our founder, Norm Anderson, has a B.A in Psychology and Philosophy, graduating Summa Cum Laude from Eastern Connecticut State University. Mr. Anderson also has graduated from a four- year graduate program in Theology called Education for Ministry (E.F.M.) administered by the School of Theology at the University of the South. He has worked in the mental health field for over 40 years and has 15 years experience providing case management services to a diverse population of chronic mentally ill persons. Mr. Anderson is a Vietnam era veteran, having served in the United States Navy as a Hospital Corpsman, second class and principally served as a Neuro-psychiatric Technician at Oakland Naval Hospital.
Mr. Anderson has extensive experience working within the judicial system, particularly in the jail diversion program and restoration to competency cases.
- Free Initial Consultation
- Case based fees
- Privacy and confidentiality respected
- Comprehensive Case Management with focus on wholeness (physical, mental and spiritual health) addressed
PCM has endeavored to provide the best possible case management services to our clients. Here are a few examples of previous cases:
Sam (not his real name) lives in a large housing complex which provides subsidized housing to the elderly, handicapped and disabled. Sam was accused of making a lot of noise in his apartment, particularly in the middle of the night. Sam told his doctor and denied the accusation, stating that it was a neighbor who made all the noise, not him. Sam’s doctor contacted PCM asking that we look into this matter quickly so that Sam did not lose his housing. PCM made a home visit and discussed the situation in detail with Sam. PCM also made several contacts with the Housing Authority and the situation was resolved within a few days. Sam was grateful to PCM and reported that the ‘real noisemaker’ was identified. Sam subsequently received a letter of apology from the Housing Authority Director.
Margaret’s doctor (not her real name) contacted PCM regarding Margaret’s current difficulties. Margaret had become increasingly withdrawn and isolated within the past few months. Margaret’s husband and grown up children expressed great concern for her welfare. PCM made several recommendations after the initial free consultation. These recommendations included Margaret’s regular attendance at the local senior center. A personalized program was developed to help Margaret participate in the senior center without making Margaret feel forced into the situation. The family took turns attending various functions and programs at the senior center until Margaret wanted to go alone and could not wait to go the next day. Margaret’s church became a regular support during the first few weeks of her social integration at the senior center. They were familiar faces to her and she welcomed the company, even though she is a very shy and private individual. Margaret eventually re-joined the choir at church and became regularly involved at church as well as the senior center. PCM made a few other recommendations regarding Margaret’s well being. She was introduced to an attorney who took over her finances and became her conservator. PCM provided her doctor and family with the tools to successfully navigate through the probate court system.
Arthur (not his real name) was charged with shoplifting, threatening and disturbing the peace. Arthur’s family contacted PCM through his public defender, who had worked with PCM on multiple occasions. PCM met with Arthur and his attorney and Arthur was accepted into the jail diversion program. This program accepts cases of clients who have a bona fide mental illness and have committed a misdemeanor crime. These clients must agree to abide by the recommendations of a treatment plan which is coordinated by the jail diversion clinician. During court proceedings, the jail diversion clinician makes a recommendation for a specific course of treatment. This always needs to be coordinated and accepted by the client and the client’s attorney. In Arthur’s case, the treatment plan included Arthur taking the prescribed medication ordered by his doctor, keeping all clinical appointments with his psychiatrist, therapist and case manager, and meeting regularly with the jail diversion clinician. PCM coordinated this effort and Arthur was able to avoid any jail time after demonstrating a successful period of compliance. Arthur’s family was encouraged to maintain regular contact with him to provide on-going support.